Refund policy
Last updated: 14.9.2025
Please read our return policy carefully before placing an order.
Returns Window
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You may request a return within 14 days of receiving your order.
Eligible Returns
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Only items that are damaged, defective, or incorrect are eligible for a refund.
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Refunds will be processed once the returned item has been received and inspected.
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Refunds are issued to the original payment method.
Change of Mind & Exchanges
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Returns for reasons such as change of mind, size preference, or style preference are not eligible for refunds.
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If we agree to exchange a product under these circumstances, the customer will be responsible for all shipping costs associated with the return and the new shipment.
Return Shipping Costs
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If the item is damaged, defective, or incorrect, Ease will cover the cost of return shipping.
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In all other cases, customers are responsible for the cost of return shipping.
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We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $50.
Non-Returnable Items
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Items marked as final sale or customized cannot be returned or exchanged.
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Items must be returned in their original condition, unworn, unwashed, and with tags attached.
How to Start a Return
To initiate a return, please contact us at:
comfortbyease@gmail.com
Include your order number and details of the issue.